This policy explains how Riodiscover Agencia LTDA uses personal information when you contact us or arrange a travel service.
Who is responsible for your information
Riodiscover Agencia LTDA
CNPJ 60.217.607/0001-50
Rio de Janeiro, Brazil
[email protected]
Information we use
We may use your name, email address, phone or messenger contact, travel dates, group size, hotel or area, requested services and the messages you send us. For services that require it, such as helicopter flights, we may also request passenger names, weight and other information needed by the service provider for booking and safety.
Why we use it
We use this information to answer your request, prepare a quote, confirm availability, arrange and provide the requested service, process payment where applicable, meet legal obligations and handle questions or complaints.
Who may receive it
We share only the information needed to provide the service. Recipients may include guides, drivers, helicopter operators, ticket or activity providers, payment providers and the technical services used for email, messaging and website hosting. Some of these providers may process information outside Brazil.
How long we keep it
Unconfirmed enquiries are normally kept for up to 12 months. Booking, payment and accounting records may be kept for up to 5 years or longer when required by law or needed to resolve a claim. Safety information that is no longer needed is deleted or access to it is restricted.
Cookies, analytics and similar technologies
We use Google Analytics and Yandex Metrica to understand how visitors find and use the website and to improve its content and performance. These services may use cookies or similar technologies and receive technical and usage information such as your IP address, device and browser details, referring page, pages viewed, link clicks and approximate location.
Google and Yandex process this information under their own privacy terms. You can read the Google Privacy Policy, use the Google Analytics opt-out add-on, and read the Yandex Privacy Policy. You can also limit or delete cookies through your browser settings.
The website may use local browser storage to remember basic interface choices. It also loads resources from third-party providers, including Google Fonts and map services, which receive technical information when those resources are requested. We do not use advertising cookies.
Your rights
Under Brazil's LGPD, you may ask whether we process your information and request access, correction, deletion or other action available under the law. You may also withdraw consent where consent is the basis for processing.
Send requests to [email protected]. We may ask for enough information to verify your identity before completing a request.
Updates
We may update this policy when our services or legal requirements change. The current version will always be published on this page.